The time between getting an offer and actually starting university can be nerve-wracking for many students, who need someone to turn to with their questions and concerns. Edge Hill University uses Brightside’s online platform to mentor students before they arrive at university. Offer holders can ask undergraduate mentors questions around student life and the transition to university. It aims to increase applicants’ confidence around progression to HE, ultimately improving conversion and retention rates. The project increases communication between application and entry, in order to develop students’ familiarity with and sense of belonging at the institution.