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Partnership Manager

Partnership Manager

Job Published:
Salary: £ 35,000 - £38,000
Job Type: Full-time
Application Closes: 17/06/24 9:00 am

About Brightside

Brightside is on a mission to help young people make confident and informed decisions about their future. For over 20 years, we’ve used technology to connect young people facing barriers with inspiring mentors. We deliver online mentoring programmes in collaboration with schools, universities, businesses and charities to provide young people with access to networks, online career information and high-quality mentoring.

Role overview

The Partnership Manager will oversee and deliver account management across our mentoring partnership portfolio. This role involves managing the partner experience across a range of sectors, including higher education, the third sector, schools and corporate partnerships. The post-holder will be responsible for onboarding new partners, supporting them in developing their yearly mentoring plans, engaging in regular communications to ensure we’re on track with our deliverables, and renewing contracts annually. Success in this role will be measured by key performance indicators such as partner satisfaction, partner engagement and meeting renewal income targets.

Team working

  • You will be line managed by the interim Head of Innovation
  • You will line manage a Project Support Officer
  • You will work closely with members of the Programmes Team to ensure we’re on track with partner deliverables
  • You will work closely with the Fundraising Team to support business development and new partnerships

Essential criteria

To be successful in this role, you should:

  • Be strongly aligned with our mission
  • Embrace Brightside’s values and contribute to a positive staff culture
  • Understand the challenges faced by young people in education and careers
  • Demonstrate a strong track record in partnership management
  • Be able to manage complex stakeholders
  • Demonstrate a track record in partner retention/contract renewal
  • Be able to build strong relationships and collaborate well with partners
  • Possess excellent networking, communication and presentation skills
  • Be target-driven and proactive
  • Have excellent organisation and prioritisation skills

Desirable criteria

We are especially interested in candidates who:

  • Have experience using Salesforce or other CRM software
  • Have experience of project management
  • Have experience of line management

A DBS check at the enhanced level will be required for successful applicants

Salary and benefits

Salary: £35,000 - £38,000

Contract: Fixed-term (ending 31 March 2025, with the possibility of extension)

Hours of work: 37.5 hours a week (full-time)

Holiday allowance: 25 days

Other benefits include: Three additional leave days over Christmas, three days volunteering leave, employer pension contributions, flexible working hours, regular staff socials, a tenancy deposit loan scheme, up to one month ‘work from anywhere’ policy and the option of buying up to five additional days of annual leave

Application instructions

  • Submit an answer via CharityJob to the question: "Describe a successful partnership you managed. What strategies or actions did you take that contributed to its success?"
  • Submit a one-page cover letter, outlining how you meet the role's essential criteria
  • Submit your CV
  • Applications must be submitted by 9am on Monday 17 June

Applications without a cover letter will not be considered

Successful applicants will be invited to first interviews from the week commencing 24 June.

Successful applicants from the first interview will be invited to a second interview on the week commencing 1 July.

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