Online mentoring can support students during the crucial period between accepting an offer for university and arrival, and through their first year. By providing an opportunity to ask important questions and seek support from a trained student mentor, our pre-arrival programme ensures prospective and first year students feel a sense of belonging at their institution, and arrive equipped with the skills and confidence they need to make the most of their time in higher education.

To find out more about setting up an online mentoring project and our prices, get in touch with Nick Wells on 0203 096 8120 or

Our pre-arrival mentoring helps students to:

Offer holders can opt-in to an online mentoring programme matching them with a current undergraduate studying their course or similar. During the six to nine month programme, mentors follow a schedule of topics to discuss with their mentee, addressing many of the concerns widening participation students have such as adapting to university culture, work / life balance, managing their money and worries about studying and results.

“I think that it was a very great way to transition into university, especially if you’re someone who worries a lot. I think having a mentor made it easier to fit into university and get used to the university life.” Mentee

“Collaborating with Brightside has been a hugely positive experience. Their expertise and exceptional level of service have enabled us to increase the impact of our pre-entry retention and success work; enabling mentees to make the transition into higher education” Julien Boast, Widening Participation Manager, SOAS

All Brightside projects offer the following:

Online mentoring platform
Mentees and mentors have full access to Brightside’s safe, secure online mentoring platform, allowing them to communicate whenever and wherever is most convenient to them. The platform also features e-learning activities and articles from Bright Knowledge, Brightside’s bank of resources on careers, education and student life.

All our mentors hold an enhanced DBS check, all messages pass through filters to screen for inappropriate content, and are moderated by NSPCC-trained co-ordinators.

Training and co-ordination
Mentors and mentees will receive training from Brightside, and you will be assigned a Brightside co-ordinator for full support throughout the project. We design a mentoring schedule giving mentors key topics to discuss with their mentees.

Brightside’s impact management process uses robust evaluation frameworks to collect qualitative and quantitative data. This can be presented in impact reports tailored to the reporting needs of our partners.

Find out more about becoming a partner.



My mentor gave me calming advice addressing my anxiety about the level of academic studying throughout my A Levels. My mentor had obviously given a lot of thought and taken care to include as much information as she could when writing her messages. She was very honest about university life and very encouraging about what university life could offer. I would have struggled without this advice but am now at King's College London, my first choice of university.